Thobane Cele

About Me

I am an IT Infrastructure professional with experience supporting enterprise environments and delivering reliable technology solutions.

Currently working as an IT Support Engineer supporting more than 1000 users in a large enterprise environment where I provide second-line technical support, troubleshoot complex infrastructure issues, and maintain secure IT systems.

My technical experience includes Microsoft 365 administration, cloud infrastructure, enterprise networking, cybersecurity technologies and identity management platforms.

I hold a Bachelor of Science in Information Technology and multiple certifications across Microsoft, Cisco, CompTIA, Fortinet and major cloud providers.

Professional Certifications

Cloud

AWS Cloud Architecting
Oracle Cloud Infrastructure Foundations
Microsoft Azure Fundamentals
Azure Solution Architect Expert

Cybersecurity

CC Certified in Cybersecurity
Cisco Ethical Hacker
Cisco Endpoint Security
Cisco Cyber Threat Management
Fortinet FCA FortiGate 7.4 Operator

Networking

CompTIA Network+
CompTIA A+
Cisco Network Defense

Microsoft

M365 Security Administrator
M365 Teams Administrator
System Administration Microsoft

Professional Experience

IT Support Engineer

Company: Enterprise IT Environment

Location: South Africa

Role Type: 2nd Line Application & Infrastructure Support

Provide second-line technical support for enterprise IT systems in an environment supporting more than 1000 users.
Administer Microsoft 365 services including Exchange Online, Microsoft Teams and SharePoint.
Manage identity and access control using Microsoft Entra ID and security policies.
Troubleshoot enterprise networking issues including DNS, DHCP, VPN connectivity and VLAN configurations.
Support cybersecurity monitoring tools and assist with vulnerability management.
Perform root cause analysis for system incidents and provide long-term solutions.
Assist with endpoint management, device configuration and enterprise software deployment.

Technical Support Engineer

Company: Managed IT Services Environment

Location: South Africa

Provided technical support for business clients including troubleshooting workstation, network and infrastructure issues.
Supported Windows operating systems, enterprise applications and network connectivity issues.
Diagnosed hardware and software faults across multiple client environments.
Assisted with system deployments, updates and IT infrastructure maintenance.
Documented solutions and escalated complex issues to senior engineering teams.

IT Support Technician

Company: Medipost

Industry: Pharmaceutical Logistics & Healthcare Distribution

Location: South Africa

Provided IT technical support for users across the Medipost operational environment.
Troubleshot workstation, printer and network connectivity issues.
Installed and configured Windows workstations and enterprise software applications.
Assisted with maintaining internal IT systems used for pharmaceutical distribution operations.
Supported user account administration and access control processes.
Ensured smooth operation of IT systems supporting logistics and healthcare services.

About Me

Education

BSc in Information Technology

Business Management N4

Professional Certifications

Cloud

Cybersecurity

Networking

Microsoft

Technical Skills

Professional Experience

IT Support Engineer

Technical Support Engineer

IT Support Technician

Network Monitoring Dashboard

Network Uptime

Active Devices

Alerts

Network Lab Simulation

GitHub Projects

DevOps Pipeline

Cyber Threat Map

Technical Blog

Troubleshooting DNS Issues

Azure Identity Security

Enterprise VLAN Design

Contact Me